Adobe Sign unable to authenticate loop on Power Automate
- Posted by: Hayden Sinclair
On a recent project we ran into trouble trying to authenticate and create a Power Automate connection for Adobe Sign. Every time we signed in to authenticate the connection in Power Automate we would be taken to the Adobe User page rather than the Allow Connections page.
I would click Sign In to the Adobe Acrobat Sign connector, it would authenticate, then stay on the Adobe Acrobat page, rather than returning back to Power Automate with an authenticated connection.
I was looking to raise a ticket with the help desk and noticed the Power Automate page in the Group Admin settings of Adobe sign...
You currently do not have access for Power Automate workflows... Oh dear.
I logged in to the Global Admin account for Adobe Sign and went to Account Settings > Workflow Integration
I clicked Enable Power Automate Workflows.
Then granted permissions.
Once we had done this for the organisation from the admin account. Each individual Group Admin user could use Power Automate also. They just had to log in to Adobe Sign and go to Workflows > Power Automate (mycompany.adobesign.com/account/templates#/powerAutomate)
As my other group admin user I could go to Power Automate and allow the connection from there.
If that fails and you get stuck in a loop again, try this...
I had better luck by going to https://mycompany/adobesign.com/account/templates and then click on Workflows > Power Automate and clicking Create Workflow within Adobe Sign. This seemed to work better as you were already authenticated and not needing to use a pop up window... Just create any old flow and delete it later, as all we need to do is create one Adobe connection for Power Automate and use this across multiple flows.
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